Customer Satisfaction

Customer Satisfaction Policy

Our company guarantees to “establish better relationships with our customers in line with the incoming requests, solve complaints addressed to us in the shortest time possible, improve our product and service quality in accordance with the following core principles in order to strengthen our communication provided that legal statutes are strictly observed, economical conditions are taken into consideration and our employees and stakeholders are included in the process” in all the products and services we offer as well as other similar operations in the industry.

  • Accessibility: Applications can be filed to marketing and sales department.
  • Transparency: Applications can be filed through telephone/fax numbers of marketing and sales department or through web page.
  • Responses: Once your application is received, we shall respond through fax, telephone and/or e-mail.
  • Objectiveness: Applications shall be assessed fairly and without prejudice.
  • Privacy: Applicant information shall not be forwarded to any unit, department or third parties.
  • Customer-orientation: We pay attention to fulfill expectations of our customers that we strive to satisfy in accordance with company policy and legal statutes in the shortest possible time and to protect their rights.
  • Accountability: Incoming applications are evaluated and replied as soon as possible.
  • Fee: No fee is claimed from applicant for assessment of the application.
  • Continuous Improvement: We consider each customer complaint as an opportunity for R&D with the continuous improvement philosophy, and aim to do our best for better management of the process.