Customer Satisfaction

Customer Satisfaction Policy

HEBO YAPI aims to provide quality and timely service beyond customer expectations at every stage of its activities.

Since the first day it was founded, it aims at customer satisfaction with the understanding of quality service before and after sales.

Systematically identifying the points that will affect Job Safety and Environment, leaving a clean environment for future generations, taking measures to protect the health and prosperity of staff and third parties. In this context, it has adopted the following points as its Environment, OHS and Customer Satisfaction Policy.

  • To comply with all legal and other conditions in force with the aim of providing the Protection of Environment, Safety of Work and Consumers, 
  • To prevent environmental pollution and unnecessary resource consumption, 
  • To prevent accidents by establishing the infrastructure of occupational health and safety, 
  • To raise awareness of the personnel and suppliers constantly in the fields of Environment and Work Safety, 
  • To develop the Health Safety and Environment System that is established and to reduce the environmental dimension and effects to the minimum, 
  • To take necessary precautions and measures to prevent injury and health deterioration, 
  • To review suggestions, complaints and requests from our customers as soon as possible and to provide feedback, 
  • To conduct periodic research to measure and evaluate customer perception,